Shipping Policy

PROCESSING TIME

All orders are processed within 1–5 business days after payment is confirmed. Orders are not shipped or delivered on weekends or holidays.

SHIPPING RATES & DELIVERY ESTIMATES

Shipping charges are calculated and displayed at checkout.

All Standard Shipping orders are fulfilled through our trusted manufacturing partner overseas.

Standard Shipping orders are typically delivered within an estimated 12–15 business days from the date of purchase.

For U.S. customers, Rush Delivery may be available at checkout. Rush Delivery orders are fulfilled directly from our Los Angeles, California facility rather than our overseas partner.

Rush Delivery orders typically arrive within 7–9 business days from the date of purchase.

Please note: Delivery times are estimates and may vary due to carrier delays, customs processing, or unforeseen circumstances.

ORDER TRACKING

Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 48 hours for tracking updates to appear.

CUSTOMS, DUTIES & TAXES

For international orders, UDFCLUB is not responsible for customs fees, taxes, or import duties. These charges are the responsibility of the customer.

LOST OR DELAYED SHIPMENTS

UDFCLUB is not responsible for delays caused by the carrier or for packages lost due to incorrect shipping information provided at checkout.

If your package is lost, please check around your home, ask household members or neighbors, and contact your local carrier for assistance.

If the carrier confirms in writing that the package is lost, please forward that confirmation to Support@udfclub.com so we can assist.

SHIPPING PROTECTION

If you purchased Shipping Protection at checkout, you may be eligible for a one-time reshipment of your order, provided that all reasonable steps to locate the package have been completed and written proof from the carrier confirms the package is lost.

If tracking shows “Delivered” but the package has not been received, we may be unable to offer a replacement, as carrier tracking is our primary proof of delivery.

ADDRESS ACCURACY

Please ensure your shipping address is correct before placing your order. UDFCLUB is not responsible for packages delivered to an incorrect address entered at checkout.