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We want you to love your order. If something doesn’t work out, here is how our returns and exchanges process works.
Return Window
Returns must be initiated within 14 days of delivery.
Items must be returned:
- Unworn
- Unwashed
- In their original condition
- Free of animal hair
- Free from deodorant marks, stains, or odors, including perfume, cologne, smoke, and detergent
Items that do not meet these conditions will not be approved.
Exchanges
Each order is eligible for one exchange.
Exchanges may be requested for a different size or design. Exchange orders will not be placed until the returned items have been received, inspected, and approved.
Refunds & Fees
Customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
A 30% restocking fee applies to all approved refunds.
Refunds are issued only after the returned items have been received, inspected, and approved. Approved refunds will be processed to the original payment method within 3–5 business days.
Please note that your bank or payment provider may require additional time to post the refund to your account.
Incorrect or Defective Items
If you receive an incorrect or defective item, please contact us within 7 days of delivery at Support@udfclub.com and include clear photos of the item and the issue.
Approved claims are eligible for a free replacement or a full refund.
How to Return Your Order
Before returning any item, please contact Support@udfclub.com to request return authorization and receive the correct return address.
Do not send a return without prior authorization, as unauthorized returns may not be accepted or processed.
We recommend using a tracked shipping service and keeping your shipping receipt until your return has been completed.
After You Ship
Once your return has been shipped, email Support@udfclub.com with the following information:
- Subject line: Exchange or Refund
- Order number
- Return tracking number
- Items being returned
- For exchanges: your requested size or design
Return Review & Processing
Once your return arrives, our team will inspect the returned items.
If approved, we will place your exchange order or issue the applicable refund.
If denied, we will notify you by email. Any cost associated with shipping denied items back to you may be the customer’s responsibility.