Privacy Policy

UDFCLUB ("UDFCLUB," "we," "us," or "our") operates this website, online store, and related products and services (collectively, the "Services"). UDFCLUB is operated by North Thread LLC.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with the Services, we may collect the following categories of personal information:

  • Contact information: name, email address, phone number, billing address, and shipping address.

  • Order and transaction information: products viewed, added to cart, purchased, returned, exchanged, or cancelled; order history; shipping details; and transaction records.

  • Payment information: payment method and payment confirmation details. Payment card information is generally processed by our payment providers and is not stored by us in full.

  • Account information: account credentials, preferences, and settings, if you create an account.

  • Customer communications: information you provide when you contact customer support, submit a request, leave a review, or otherwise communicate with us.

  • Device and usage information: IP address, browser and device information, identifiers, pages viewed, interactions with the Services, and similar usage data.

How We Collect Information

We may collect personal information:

  • Directly from you when you place an order, create an account, contact us, subscribe to marketing, or otherwise submit information to us.

  • Automatically through cookies, pixels, analytics tools, and similar technologies when you use the Services.

  • From service providers that support payments, fraud prevention, fulfillment, shipping, analytics, customer support, and website operations.

  • From advertising, social-media, or business partners where permitted by applicable law.

How We Use Personal Information

We may use personal information to:

  • Process payments, fulfill orders, provide shipping updates, and manage returns, exchanges, or cancellations.

  • Operate, maintain, personalize, and improve the Services and customer experience.

  • Communicate with you about orders, customer-service requests, account matters, and important updates.

  • Send promotional messages, offers, and product updates where permitted by law. You can unsubscribe from marketing emails at any time using the link in the email.

  • Detect, prevent, investigate, and address fraud, abuse, security incidents, or other unlawful activity.

  • Comply with legal obligations, enforce our policies, resolve disputes, and protect our rights, customers, and business.

How We Share Personal Information

We may disclose personal information only as reasonably necessary for the purposes described in this Privacy Policy, including with:

  • Service providers that help us operate the Services, such as Shopify, payment processors, fulfillment partners, shipping carriers, email providers, analytics providers, and customer-support providers.

  • Advertising and marketing partners that help us measure campaigns and show relevant advertising, subject to applicable law and your available choices.

  • Professional advisers, government authorities, or other parties when required by law, to respond to valid legal process, protect rights and safety, or address fraud or security issues.

  • Parties involved in a business transaction such as a merger, acquisition, financing, reorganization, or sale of business assets.

We do not sell personal information for money. Some privacy laws may define certain advertising-related disclosures as "sharing" or "selling." Where applicable, you may have the right to opt out of these activities.

Shopify

Our store is hosted on Shopify. Shopify processes information necessary to provide and improve the Services, including information submitted through our store. Information may be transferred to and processed by Shopify and its service providers in countries other than your country of residence. You can learn more about Shopify's practices at Shopify's Consumer Privacy Policy.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, and similar technologies to operate the Services, remember preferences, understand site activity, protect against fraud, and support advertising and analytics. You can usually manage cookies through your browser settings; however, disabling cookies may affect certain features of the Services.

Data Retention and Security

We retain personal information for as long as reasonably necessary to provide the Services, fulfill transactions, comply with legal obligations, resolve disputes, and enforce our agreements. Although we use reasonable safeguards designed to protect personal information, no internet transmission or storage system can be guaranteed to be completely secure.

Your Privacy Rights and Choices

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a portable copy of your personal information. You may also have the right to object to or restrict certain processing, withdraw consent where processing is based on consent, or opt out of targeted advertising or the sale/sharing of personal information as defined by applicable law.

To exercise an applicable privacy right, please contact us using the details below. We may need to verify your identity before completing a request. We will not discriminate against you for exercising privacy rights available under applicable law.

Children's Privacy

The Services are not intended for children under 13, or the minimum age required by law in your jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Third-Party Links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing them with personal information.

International Transfers

Your personal information may be processed in countries other than the country in which you live. Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the Services, or legal requirements. The updated version will be posted on this page with a revised "Last updated" date.

Contact Us

For questions about this Privacy Policy, to make a privacy request, or to contact customer support, please contact us:

North Thread LLC
Operating as UDFCLUB
1500 N Grant St Ste B
Denver, CO 80203, United States
Tax ID: 98-1955691
Email: Support@udfclub.com
Phone: +1 (417) 268-9673